caffeine characters

i work at a coffeeshop. i love it. i get to know people by what form of caffeine they prefer...and get to know them before they have caffeine in their system. one such customer i would like to introduce to you today. i don't know his name but his coffee is our biggest size non-fat latte, sometimes he switches it up with our biggest size dark roast. he is a no-nonsense 30-something lawyer and is for some reason the type of customer i take on as a personal customer service challenge...i want to make their day. over the past few months i've worked up a sort of repore with him. and have created this coffeeshop as his personal favorite...how do i know this? yesterday was a stat-holiday. he came in wearing jeans (!) with a completly adorable nutty woman. i saw completly different side of him. he was cuddly, laughing, and joking around. naturally i eavesdropped on his conversation while they were at the till where he announced (without knowing i was listening) that this was the best coffeeshop of its kind. for a self-pronounced people watching specialist this moment is one for the books! you could not wipe the smile off my face for the rest of the day. people are so facinating. i see this guy everyday and always when he is stressed and no doubt on his way to work. i got to see the side of him that i could relate to...the goofy, fun side. a side i would have missed if i had not been scheduled to work that day. makes me think how people percieve me...the gas attendant, the grocery store clerk, the people at church, my customers...the people that only see me for a few minutes a day. i like to think they see the best part of me. its also important to be reminded especially in a customer service job that nasty customers could be perfectly lovely people but are just having a really bad day, or just in desperate need of caffeine.